Shipping & Delivery
Every bag is checked and packed by hand before it leaves us. Here is how delivery works, how long it takes and what it costs — stated plainly.
1.Where we deliver
We deliver to every city and town in Pakistan, with cash on delivery available nationwide. If you are ordering from outside Pakistan, message us on WhatsApp before ordering and we’ll confirm what’s possible.
2.Delivery times
All times below are business days. Dispatch is the time to check and pack your bag; transit counts from the moment it leaves us and your tracking begins.
| Destination | Dispatch | Transit | Total |
|---|---|---|---|
| Pakistan | 2–4 | 3–5 (Express 1–3) | 5–9 business days |
Middle East — Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, Egypt
| Destination | Dispatch | Transit | Total |
|---|
Public holidays, weather or peak season can add a day or two — we’ll message you if it does.
3.Delivery charges
Delivery charges are calculated at checkout and shown before you confirm your order.
Express delivery, where available, is calculated at checkout.
4.Cash on delivery
Pay the courier in cash when your bag arrives. For cash-on-delivery orders our team may call or WhatsApp you to confirm the order before dispatch — please keep your phone nearby.
5.Couriers & tracking
We ship with trusted national couriers. Once your order is dispatched you’ll receive your courier name and tracking number by email or WhatsApp, and you can follow it on our Track Order page.
6.What we need from you
A complete delivery address, an active phone number and, ideally, an email address. Incorrect details are the most common cause of delay, so please check them at checkout.
7.If your bag arrives damaged
If your parcel arrives damaged, tell us within 48 hours of delivery at hello@malang.pk or on WhatsApp, with photos of the bag and the packaging. We’ll put it right as set out in our Returns & Exchanges policy.
8.Questions
Email hello@malang.pk or message us on WhatsApp at +92 302 052 1000.