Question 1

How do I order?

Accepted Answer

Add your bag to the cart and check out online, or message us on WhatsApp with the bag and colour you want and we’ll place the order for you.

Question 2

Do you offer cash on delivery?

Accepted Answer

Yes. Cash on delivery is available across Pakistan — you pay the courier when your bag arrives.

Question 3

How long does delivery take?

Accepted Answer

We deliver across Pakistan. Major cities are usually quickest, smaller towns take a little longer — the current delivery times are on our Shipping & Delivery page and your estimate is shown at checkout.

Question 4

How much is delivery?

Accepted Answer

Delivery charges, and any free-delivery threshold, are shown in the cart before you pay — no surprises at the door.

Question 5

Can I track my order?

Accepted Answer

Yes. You’ll receive your tracking number once your bag ships, and you can follow it on our Track Order page.

Question 6

Can I exchange my bag?

Accepted Answer

Yes. If you’d like a different colour or style, contact us within 14 days of delivery. The bag must be unused, with its tags, dust bag and packaging.

Question 7

What is your return policy?

Accepted Answer

You have 14 days from delivery to return an unused bag in its original packaging. Anything damaged or faulty is put right free of charge — see our Returns & Exchanges page for the full terms.

Question 8

What if my bag arrives damaged?

Accepted Answer

Send us a photo within 48 hours of delivery and we’ll arrange a replacement at no cost.

Question 9

How do I start an exchange or return?

Accepted Answer

Message us on WhatsApp or email hello@malang.pk with your order number. Our team will guide you through it.

Question 10

What are the bags made of?

Accepted Answer

A natural rattan cane-weave panel set into a structured vegan-leather body, finished with a bamboo top handle.

Question 11

What size are the bags?

Accepted Answer

Our bags are sized for everyday essentials — phone, wallet, keys and small items. Exact dimensions are listed on each product page.

Question 12

Which colours are available?

Accepted Answer

Grey, black, brown/tan, navy, olive and powder blue. Availability varies by style; each product page shows the colours in stock.

Question 13

Will the bag look exactly like the photos?

Accepted Answer

Very close. Cane is a natural material, so the tone and weave can vary slightly from bag to bag — that is part of its character.

Question 14

Can I order on WhatsApp?

Accepted Answer

Yes. Send us the bag name and colour, your name, phone number and delivery address, and we’ll confirm your order there.

Question 15

Can you help me choose a colour?

Accepted Answer

Of course. Message us on WhatsApp and we can share extra photos or a short video of any colour.

Question 16

Do you offer gift cards?

Accepted Answer

Yes — digital gift cards are available on our Gift Cards page.

Question 17

How do I care for my bag?

Accepted Answer

Keep it dry, wipe it with a soft dry cloth, avoid heavy loads on the bamboo handle, and keep it out of direct sun. Store it lightly stuffed in its dust bag. Our Care Guide has the details.

Question 18

What if the cane gets wet?

Accepted Answer

Blot it immediately with a dry cloth and let it air-dry at room temperature. Avoid heaters and hair dryers.

Question 19

Which payment methods do you accept?

Accepted Answer

Cash on delivery across Pakistan, plus the secure online payment options shown at checkout.

Question 20

Is online payment secure?

Accepted Answer

Yes. Payments are encrypted and processed by trusted providers — we never see or store your full card details.

How can we help?

Orders & Delivery

Talk to a real person.

How can we help?

Orders & Delivery

Talk to a real person.