Returns & Exchanges
Every bag is checked by hand before it leaves us. If yours isn’t right — wrong colour, a change of heart, or a problem on arrival — here is exactly how we put it right.
1.The 14-day window
You may request an exchange or return within 14 days of delivery.
2.Condition
The bag must be unused and undamaged, with its tags, dust bag and original packaging, and proof of purchase.
3.How to begin
Email hello@malang.pk or message +92 302 052 1000 on WhatsApp with your order number and, if relevant, photos. We’ll confirm and send you the return instructions. Please don’t send anything back before we confirm.
4.Exchanges
Prefer a different colour or style? Begin the same way within the 14-day window. Any price difference is settled at the time of exchange, subject to stock.
5.Change-of-mind returns
If you simply change your mind, we accept the return within the window on two terms: return shipping is paid by you, and a 15% restocking fee applies to the refund.
6.Damaged, faulty or wrong item
If your bag arrives damaged, faulty, or isn’t what you ordered, we make it right at no cost to you with a replacement or full refund. Tell us within 48 hours of delivery, with photos of the bag and packaging.
7.Refunds
Once the bag reaches us and passes inspection, refunds are issued within 10–14 days to your original payment method. Cash-on-delivery orders are refunded by bank transfer.
8.What isn’t covered
Wear from normal use, water or heat damage, and damage from overloading the bamboo handle. Gift cards are non-refundable.
9.Contact
hello@malang.pk · WhatsApp +92 302 052 1000.